Before we went out to dine tonight , I watched a new commercial for a neighborhood chain restaurant. I love their salad bar and I was eager to try their new pasta dish.
This is what the menu touts:
Tender lobster blended with a rich Parmesan cream sauce and tossed with peas, bacon, and served over tender linguini pasta.
What I got was pasta with tiny chewy pieces of what I hoped was lobster.
I promptly handed my dish back to my lovely server and without apology advised her that the lobster, if indeed that is what it was, was inedible. Dont’cha just hate it when they lure you in (on an empty stomach no less) to be tricked by their false advertising? Well I do. I refuse to pay $17.00 for food that I know I could prepare for $3.99 and it would taste like ambrosia.
I was told that it would be remade right away and sorry for the mix-up. I had ordered it with the express instructions please do not to over cook my seafood as I do not eat it that way. What is the point of ruining food? It’s a waste of time, effort, money and you risk the customer being unhappy, displeased and also losing their future patronage.
I returned to their wonderful salad bar, filled a freshly washed salad plate, returned to our booth and commenced eating. I knew what was yet to come. After ten minutes I remarked to Joe it was funny that the manager on duty had not been over to our table yet. This is their usual method of operation, having the manager come over to find out why food is returned to the kitchen. By the time fifteen minutes had passed and I had eaten another salad (I was just about full at this juncture), the manager appeared. We have spoken numerous times in the past and she immediately recognized me without batting an eyelash.
The manager proceeded to tell me that they were going to make the dish again but this time, they would use real lobster meat from the tail (what did they use the first time?), and did I still want the dish. I ordered it didn’t I? I replied politely that yes, if they were going to cook it properly so it would be tender (as advertised) and that it wouldn’t cost any additional money, then yes, I would love to try it. We smiled at each other and presto … three minutes later I was tasting the delicious dish that I had originally been promised, forty-five minutes previously. She stayed close-by to make certain it was right. I gave her the two-thumbs up and she breathed a sigh of relief.
Why must they lie? Why not just advertise a great salad bar and take your chances that the item on their menu might turn out right or wrong? It should not be left to me to have to send back ill-prepared food, but I do and I refuse to apologize for it.